POLICIES & ETIQUETTE
Credit Card information is required for services one hour or more, and for group bookings.
Confirmation calls, texts, or emails are provided to guests 48 hours in advance.
We require a minimum of 24 hours cancellation notice for all appointments, charges may apply.
Your Health is paramount. Advise us of any hair or health conditions, allergies or injuries which could affect your services. Elderly or handicapped persons who require assistance will need an escort.
Children are not recommended unless they have an appointment. Teens under 18 need an adult to approve certain hair, spa and waxing services.
Cell Phones and pagers should be turned off during all services.
Valuables should be left at home, however lockers are available for spa guests.
Staff Appreciation of 15-20% is customary and not included in service costs and cannot be charged to credit cards or gift cards.
Returns must be made within 2 weeks with the original sales receipt and cannot be more than 1/3 used. Return for exchange or store credit only. No returns on used cosmetics or unused gift cards.
Prices and services subject to change.
To ensure you and our other guests a relaxing and enjoyable spa/salon experience, please keep the following tips in mind.
Arriving early will allow you to enjoy every minute of your experience. However, if you do arrive late, please remember that your treatment must end on time so the next guest isn’t delayed, regardless of how late you start.
We offer the courtesy of a confirmation call, text, or email 48 hours prior to your appointment. However, if you don’t hear from us, we encourage clients to contact the salon/spa two days prior to the appointment to assure proper day, time, and services.
Please check in at the salon/spa with our salon coordinators ten minutes prior to your first scheduled appointment. Unfortunately we cannot guarantee extensions of scheduled treatment times for any late arrivals. Full charges for scheduled time still apply.
Gratuities are not included in service prices.
Please provide at least 24 hours notice when canceling any appointment. If less than 24 hours notice is given, a service charge of 50% may be charged to credit or gift card. If the appointment is no call/no show, the gift will be void, or credit card charged in full.
Respect Other Guests
All guests deserve to have a peaceful and satisfying experience. Essential’s spa environment is one of relaxation, and service. For the sake of safety, and peace, we do not encourage children without appointments in the spa or salon area. Thank you in advance for respecting the privacy and time of our other guests.
Please avoid bringing phones into the spa area; they can be disruptive to other guests and may interfere with your spa treatment.
Salon/spa appointments are subject to availability; we recommend advance reservations. However, we welcome walk-in guests and will accommodate you to the best of our ability. A gift or credit card number is required for reservations for services over one hour.
Please advise us, upon booking your services, of any hair or health conditions, allergies, injuries, or special circumstances which could affect your services.